Track Your Order banner with industrial automation and MRO parts including bearings, relays, contactors and pneumatic fittings

Track Your Order

Once your order ships, we send you a shipment confirmation email that includes everything you need to follow your package. No account login or order lookup form is required.

Step 1 — Find Your Shipment Email

Look for an email from American Industrial Parts Group with the subject line "Your order is on its way" (or similar). It will be sent to the email address you used at checkout.

  • Check your spam or junk folder if you don't see it in your inbox.
  • If you checked out as a guest, search your inbox for your order number (e.g., #1001).

Step 2 — Open Your Order Status Page

Your shipment email contains a "View your order" button or link. Clicking it opens your personal order status page, hosted securely by Shopify. From there you can:

  • See the current fulfillment status of every item.
  • Access the carrier tracking link for your shipment.
  • View your shipping address and order summary.

Do not enter your order number or personal information on any third-party site that asks for it — your official tracking link comes directly from us via email.

Step 3 — Follow the Carrier Tracking Link

Once your order has been picked up by the carrier, a tracking number and direct carrier link will appear on your order status page. Click the link to see real-time updates on the carrier's website.

Common carriers we use include UPS, FedEx, and USPS. Tracking updates typically appear within a few hours of pickup.

Tracking Hasn't Updated?

It can take up to 24–48 hours after shipment for the carrier's tracking system to show movement, especially for the first scan after pickup. If your tracking number shows no activity after 48 hours:

  • Verify that the tracking number matches what's in your shipment email.
  • Try checking directly on the carrier's website using the tracking number.
  • If it still shows no activity, contact us and we'll investigate with the carrier.

When to Contact Us

Please reach out to our team if:

  • You did not receive a shipment confirmation email within a reasonable time after placing your order.
  • Tracking shows your package as delivered but you haven't received it.
  • Your order status page shows no tracking information after 48 hours.
  • You need to update your shipping address before the order ships.

You can reach us through our Contact page. Please include your order number so we can look up your shipment quickly.

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